Privacy Policy

Last updated: March 2026

This policy explains how K & M Partnership Ltd (trading as Felted) collects, uses, and protects your personal information when you visit felted.uk or place an order with us. We are the data controller, registered in England and Wales under company number 16442462. VAT number: 494513863.

Information We Collect

We collect your name, contact details, delivery and billing address, and payment information when you place an order; browsing data (IP address, device, pages visited) automatically via cookies; and any information you provide when contacting us or creating an account.

How We Use It

To process and fulfil orders, send order updates, respond to enquiries, improve the Website, prevent fraud, and comply with legal obligations. We will only send marketing emails with your consent, and you can unsubscribe at any time.

Legal Basis

Contract (fulfilling orders), legitimate interest (fraud prevention, site improvement), consent (marketing), and legal obligation (tax and accounting).

Who We Share It With

Shopify (our platform), payment providers, delivery partners, and HMRC or other authorities where required by law. We do not sell or share your data for marketing purposes.

Cookies

We use essential cookies (required for the site to function) and analytics cookies (via Shopify). You can manage cookies through your browser settings.

How Long We Keep It

Order data for 6 years; account data until you request deletion; marketing data until you unsubscribe.

Your Rights

Under UK GDPR you have the right to access, correct, erase, restrict, or port your data, and to object to processing. Email mo@kmp-ltd.com to exercise any of these rights. We will respond within 30 days.

Security

All transactions are encrypted and processed securely through Shopify Payments. No internet transmission is completely secure and we cannot guarantee absolute security.

Children

Our Website is not intended for children under 16. We do not knowingly collect their data.

Contact

K & M Partnership Ltd trading as Felted
mo@kmp-ltd.com | 07533 450337

If you are unhappy with how we handle your data, you can complain to the ICO at ico.org.uk.